CUSTOMER CARE +
WHERE ARE FUTURE RELEASE DATES ANNOUNCED?
-All upcoming merchandise will be announced through our social media site (links below) You may also subscribe to our mailing list to receive our mailing list to receive our latest updates!
IS SALES TAX ADDED ON EVERY ORDER?
-Sales tax is only charged to orders placed within the state of Nevada.
SHIPPING & RETURNS
-Please allow 24-48 hours (excluding holidays and weekends) for order processing.
-After your order is confirmed we'll begin making your item, please allow 14 business days for order fulfillment. Be patient your order will ship immediately after production. :)
-Please allow 2-3 business days for delivery.
-All domestic orders are shipped USPS
-Free shipping on orders over $50!
HOW MUCH DOES SHIPPING COST?
-Domestic orders are calculated by weight in the shopping cart.
HOW CAN I EXCHANGE A PURCHASED ITEM?
-You may exchange your item within 14 business days from the date order was received.
-The item must be unwashed, unworn, and mailed back in its original packaging before the exchange process begins. You are responsible for the return cost and shipment of new item.
-Contact email@example.com for more information regarding your request.
WHAT IS YOUR REFUND POLICY?
-We're sorry your item didn't work out. Faded Elephant will gladly refund your order for store credit! We do not offer monetary refunds for online orders. If the item does not fit properly we we exchange it for a different size or different product equal in value.
-Item must be returned within 14 business days from receipt of shipment. The item must be unwashed, unworn, and mailed back in its original packaging before the return process begins. Click here to get started with your request.
-Sale items cannot be returned or exchanged, all sales final.
WHO CAN I CONTACT FOR STORE INQUIRIES?
-Please email all store inquiries to firstname.lastname@example.org.
PRODUCT CARE +
-We recommend washing all colored garments inside out in cold water and all white garments in hot water!
-Hang dry is highly recommended to ensure durable quality.