RETURNS & EXCHANGES

We hope you enjoy your recent purchase! To give you peace of mind, Faded Elephant will gladly refund your order for 100% Money Back Guarantee. If the item does not fit properly, we will exchange it for a different size or different product equal in value.

WHAT IS YOUR REFUND & EXCHANGE POLICY?

-You may return your item within 7 business days from the date order was received. 

- The item must be unwashed, unworn, and mailed back in its original packaging before the return process begins.

-Items that have been worn or used in any way won’t be accepted. Even within the 7-day period!

HOW LONG DOES IT TAKE TO GET MY REFUND BACK?

-The refund amount goes back to your original payment method and finalizes between 7-10 business days.

WHAT IS NOT RETURNABLE?

-Giveaway or promotional items.

-Sale items cannot be returned, all sales final.

-Purchases made with a gift card or store credit.

-Items that have been worn or used in any way won’t be accepted. Even within the 7-day period!

DO I HAVE TO PAY FOR SHIPPING?

You are responsible for all return expenses. If you are exchanging items, we will cover the new cost of shipment.

HOW DO I START A RETURN?

  • Take picture of each product you would like to return
  • Attach the photos & your order confirmation in an email to info@fadedelephant.com.
  • Please indicate your reason for return.
  • Submit

Please wait 24-48 hours (excluding holidays and weekends) for a response from one of our team members.

  • Select your method of return: USPS, UPS, FedEx, etc.
  • Print out and tape our return address securely on package
  • Mail out package at your nearest postal service.

Once we receive your return, we will inspect the order then email you with an approval confirmation.

*Please make sure you do not include non-Faded Elephant items by accident in your return package. Faded Elephant is not responsible for sending you back those items.

If you need further assistance, feel free to reach out via email info@fadedelephant.com or the chat button on our website.